Troubleshooting Issues

Common problems and solutions

Before you start ...

Is an app not functioning correctly? Are orders not showing up in the right place?

Always check these possible issues before going any further!

• Is your app active both account-wide and inside your funnel?

• Is your tracking code added to the funnel head?

• Are your products added to the correct funnel pages?

Facebook Pixel giving you issues?

Make sure you delete all previous Facebook Pixel codes on your site. This includes the funnel-wide tracking code in your funnel settings, head tracking code inside funnel pages, and the code in the Event setup tool inside of Facebook's Event Manager.

Use the Facebook Pixel Helper Chrome Extension to test your pixel and see the events on each page.

Refer to the Facebook Pixel app installation article and go through the steps.

Orders not tracking in Funnelish?

If you are using our legacy ClickFunnels app and PayPal, make sure you did not enable track orders in the funnel app section.

Did you correctly add your Funnelish Webhook URL into ClickFunnels for all other orders? Go back to our Tracking ClickFunnels Orders In Funnelish article and follow the steps.

PayPal not tracking orders in ClickFunnels?

Did you follow the steps in the Tracking PayPal Orders In ClickFunnels article?

Make sure you copied the Webhook URL from your 3rd Party product into ClickFunnels and then pasted the hook inside your Funnelish funnel settings.

Be sure you copy the correct Funnelish Product ID and paste it into the right spot inside ClickFunnels.

PayPal app not bringing people back to your funnel after paying?

Make sure you complete Step 4 of the PayPal app installation article! Refer back to the article here.