# Troubleshooting Issues

## Before you start ...

\
Is something not working as expected in your Funnelish account, like an app not functioning, orders not coming through, or pages not loading correctly?\
Always check these possible issues first:

{% hint style="info" %}
Always check these possible issues before going any further!
{% endhint %}

#### ⚡️ Is the app enabled in <mark style="color:$danger;">`both`</mark> places?

* Make sure the app is **enabled at the account level** (from [**Global Apps**](https://docs.funnelish.com/faq/pages/-M1AT7JFeX-fSn4VvoQu#id-1.-global-apps-account-wide)).
* Also ensure the app is **enabled inside your funnel** (from [**Funnel > Apps**](https://docs.funnelish.com/faq/pages/-M1AT7JFeX-fSn4VvoQu#id-2.-funnel-apps-per-funnel) tab in the left sidebar).

#### 🧪 Is Test Mode turned off?

* Orders won’t be processed (with real money) while your funnel is in **Test Mode**.
* To turn it off, open your funnel and use the **Test Mode toggle in the top bar**.

#### 🛍 Are your products correctly added/linked?

* Double-check that your products are added to the correct **funnel steps/pages** (e.g. checkout, upsells, downsells).
* **The upsells and order bump products must be linked inside the page editor.**

#### 🌐 Is your custom domain showing as “Not Secure”?

* Make sure your **DNS settings** are configured according to our [domain setup guide.](/start/connect-your-domain.md)
* After updating your DNS, note that **changes can take up to 24 hours** to fully propagate.
* You can check your propagation status [here.](mailto:undefined)
* Once fully propagated, **Funnelish will automatically generate an SSL certificate** within 10 minutes.

💡 **Still stuck?**\
If you’ve checked all of the above and the issue persists, contact us via the **chat bubble inside your account** or email us at **<support@funnelish.com>**, and our team will be happy to help.


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