Troubleshooting Issues

Troubleshooting Checklist

Before you start ...

Is something not working as expected in your Funnelish account, like an app not functioning, orders not coming through, or pages not loading correctly? Always check these possible issues first:

Always check these possible issues before going any further!

⚡️ Is the app enabled in both places?

• Make sure the app is enabled at the account level (from Global Apps).

• Also ensure the app is enabled inside your funnel (from Funnel > Apps tab in the left sidebar).

🧪 Is Test Mode turned off?

• Orders won’t be processed (with real money) while your funnel is in Test Mode.

• To turn it off, open your funnel and use the Test Mode toggle in the top bar.

🛍 Are your products correctly added/linked?

• Double-check that your products are added to the correct funnel steps/pages (e.g. checkout, upsells, downsells).

• The upsells and order bump products must be linked inside the page editor.

🌐 Is your custom domain showing as “Not Secure”?

• Make sure your DNS settings are configured according to our domain setup guide.

• After updating your DNS, note that changes can take up to 24 hours to fully propagate.

• You can check your propagation status here.

• Once fully propagated, Funnelish will automatically generate an SSL certificate within 10 minutes.

💡 Still stuck? If you’ve checked all of the above and the issue persists, contact us via the chat bubble inside your account or email us at [email protected], and our team will be happy to help.