> For the complete documentation index, see [llms.txt](https://docs.funnelish.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.funnelish.com/start/funnel-builder/popups.md).
# Popups
Funnel popups can capture users who signal an intent to leave your e-commerce site without hitting any of your on-page conversion objectives.
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**Note** You can use the same popup on multiple funnel steps. Any changes you make to the original popup appear in every instance.
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## Creating a popup
1. Open a funnel step.
2. Click the **Edit page** button.
3. Go to the top left corner of the page.
4. Click the **Popups** icon.
5\. Click the **New popup** button. A new panel displays.
6\. Enter a unique name. Funnelish automatically creates the path.
7\. Click the **Create popup** button.
* Funnelish displays a default popup window and opens the settings panel.
### Opening a popup
To view and edit an existing popup:
1. Open a funnel step.
2. Click the **Popup** icon in the top left corner. A list of popup names displays.
3. Click a name to open the popup on the canvas.
4. Click the ellipsis to open a menu and select an option (Edit, Duplicate, or Delete).
### Renaming a popup
It's not possible to change the name of a popup. If you want to reuse an existing popup and give it a different name, use the **Duplicate** tool.
1. Click the ellipsis.
2. Select **Duplicate**.
3. Enter a new name.
4. Click the **Duplicate popup** button.
## Customizing appearance
You can customize the appearance of a popup. Appearance includes the design and content. All the standard design tools are here, including text, colors, borders, margins, and padding.
Add content to a popup by inserting rows and containers and then dragging widgets (e.g. Headline and Paragraph) to the popup canvas. If you want to collect email addresses, add a **Form element** widget.
To customize appearance:
1. Select a popup. The **Properties** panel displays.
2. Set the width. The default setting is Medium.
3. Add text.
4. Add a form. (optional)
5. Add a CTA button. (optional)
6. Add design elements.
7. Click Save changes.
8. Go on to the next step and customize popup action.
## Customizing action
Action controls how the popup behaves in relation to user intent on the funnel step. To customize popup action, open the popup **Page Properties** panel.
1. Click the **Popup.**
2. Click the ellipsis.
3. Select **Page properties**. A new panel displays.
4\. Click the field below **Page popup**.
5\. Click the popup you want to assign. Here you can choose if you want the popup to show on exit intent, when the visitor scrolled down the page, spends x amount on the page or after the customer scrolled down then up.
### Setting popup action
#### Exit intent
* Available only on desktops, the popup automatically displays when the customer intends to navigate away from the funnel step.
#### Visitor scrolls down the page
* Show the popup after the visitor scrolls down a percentage of the funnel step. Enter a figure in the field.
**Visitor spends X seconds on the page**
* Show the popup after a visitor spends a fixed amount of time on the page. Enter figure (number of seconds) in the field.
**Show after customer scrolls down then up**
* This is usually the best indication of exit intent on mobile devices. Display the popup after the user scrolls a percentage of the screen. Enter percentage figures in the fields.
### **Displaying a popup on clicks**
In addition to the action steps described above, you can display a popup after a user clicks an element (e.g. image, button, or link).
#### Click on images and buttons
To display a popup after a user clicks an image or button:
1. Select the element (image or button).
2. In the left panel, click the **Interaction** tab.
3. Click **On click** and choose **Show popup.**
4\. Click the field below Show popup. A drop-down menu displays.
5\. Select the popup you want to display.
6\. Click **Save**.
7\. Then click **Save changes** at the top right of your page.
8\. Click **Preview** to see the image in action.
9\. Repeat steps and edit popup as required.
#### Click on links
Use this option to display a popup when the user clicks a text link.
1. Click the **Popups** icon.
2. Locate the popup you want to display.
3. Open Notepad (or a similar app) and type the popup path.
4\. Open the canvas and highlight the text which will hold the hyperlink.
5\. Click the Link icon.
6\. Copy the popup path from Notepad (or a similar app).
7\. Paste the path into the **Visit URL** field.
8\. Click Save.
### Previewing the popup
1. Click **Save changes** in the top right corner.
2. Click **Preview**.
3. Edit as required.
