Set Up Order Notes

Send custom text with the order to Shopify

Use this feature to send order notes and attributes from your funnel to Shopify.

The notes and attributes tool is vital for print-on-demand services that ask the customer to input a custom element (e.g. text or photo) with their purchase. A popular example is customer text printed on mugs, t-shirts, hoodies, or tote bags.

It's a three-step process:

Creating forms

The first step is to create a form on your funnel step. This form collects custom notes and attributes from the user.

Open a funnel.
Open the step with your product.
Drag a Form element to the canvas.
On the side navigation, go to the Input type heading and make sure Input is selected.
On the side navigation, click the Data type field.
Select Custom on the drop-down menu.

Configuring the form

Now add a Data name and placeholder text.

Toggle off the Show label? feature. (optional)
Click the Data name field and enter a unique name. This is for internal use. The customer does not see this text.

Make sure the Data name has no spaces or special characters. For example, PrintOnMug.

3. Enter placeholder text (e.g. user instructions).

Adding other form types

You can add other form types (e.g. checkbox) to the funnel to collect a note attribute. Here's how.

In this example, we ask the customer to tell us if they want a left-handed or right-handed mug. (It changes which side of the mug receives the print-on-demand text). We use a checkbox to collect this information.

Click the Add new element button at the top of the page.
Click the Form element widget and drag it to the canvas.
Click the new element one time.
Go to the Input type heading and select one option. We select Checkbox.

5. On the side navigation, go to the Input type heading and make sure Input is selected.

6. On the side navigation, click the Data type field.

7. Select Custom.

Configuring the form

Click the form.
Replace Label with your instructions or question.

In this example, we ask if the mug user is left-handed. If yes, the user checks the box. If the box is unchecked (default setting), we assume the user is right-handed.

3. Click the Data name field and enter a unique name. This is for internal use.

4. Enter True in the Value field. If the box is unchecked, the value is false.

5. For checkboxes, leave the Placeholder field blank.

Previewing the fields

You can preview the note and attribute fields.

Click Save changes.
Click Preview.

The step displays in a new browser tab.

Enabling notes and attributes

The next step is to customize the automation for the product and enable the notes and attributes feature.

Open the funnel step with the product.
Click the product one time.
Scroll down and click the product automation.

4. On the edit automation panel, click the Notes & dynamic variants button.

5. On the popup window, switch on the Enable sending notes and attributes? toggle.

6. Go back to the funnel step and copy the Data name of the note.

7. Go back to the Edit automation window and paste the Data name into the Note field.

Adding an attribute

If you created an attribute on the funnel step, add it here.

In our example, we created an attribute that asks the customer to choose a right-handed or left-handed print-on-demand mug.

Click the Add new attribute button.
Go back to the funnel step and copy the Data name of the attribute.
Go back to the Edit automation popup window and paste the data name into the Value field.
Click the Name field and enter a description.
Repeat steps to add more attributes.
Click Done.
Click Save changes on this panel and the next panel.